Instead of saying “You are being unreasonable,” try asking:
“What responsibilities or constraints are shaping your decision?”
That question can uncover the real issue: timing, authority, money, policy, risk, duties owed to someone else, or simply limited information. Once the constraint is visible, there is a far better chance of finding an option that works.
#AskBetterQuestions #ProblemSolving #Communication
A mediator is often the first person in the room who gets to ask about the constraint without it sounding like a challenge. I offer mediation for business and organizational disputes. Reach out to talk about whether mediation fits.